A evidência da dualidade na gestão de indicadores de desempenho em uma instituição financeira sob a ótica da teoria da estruturação

Abstract

The growing competitive environment and the need for assertive immediate information to bring big business challenges in measurement and evaluation of performance, where the management of the organizations can provide a maximization of its competitiveness on the world stage. Considering these relevance for organizations to evaluate their performance, management of performance indicators is presented as a vital strategy an organization's survival, however the application of bump performance tools in weaknesses as its implementation, deployment of new indicators, maintenance, understanding and acceptance of the existing managers, internal interests and using information. Understanding the indicators and how they are influenced by both the agents and the structure may change the way they are seen and treated. Giddens with duality of structure described in structuring theory describes how the structure can influence the agents and how these can influence the structure, thus defining the duality. The main objective of this research was to determine whether there is evidence of duality in performance management indicators at a financial institution from the perspective of the theory of structuring, adopting as a qualitative research method with single observation fieldwork. The presence of duality has been identified in many situations the relevant institution, it was also possible to identify the performance indicators of use policy which made it possible to research. In response to the research problem duality is evident in the structure of the institution where it was possible to identify the pillars of duality, meaning, legitimacy and domination in the obtained answer.