Administração de recursos humanos na indústria hoteleira: estudo de caso comparativo entre dois hotéis

Abstract

Abstract: This study aims to describe and analyze the way in which the Human Resources area has developed in relation to the implementation of training programs for its employees in the hospitality industry. More specifically, this work intends to survey the procedures adopted regarding the training policy of hotel companies, drawing a comparison between two hotels in the city of São Paulo. The study will be developed having as theoretical presuppositions mainly the works of CHIAVENATO (1992, 1997), ULRICH (1998) on the administration of human resources, and of DUARTE (1996), CASTELLI (1994) and FLORES (2002) that outline some basic concepts about the administration of hotel systems. The research context involves two hotels located in the city of São Paulo - Brazil, more specifically the managers of the Human Resources area of these hotels who were interviewed during the data collection process. It is expected that the analysis of data obtained can cooperate for the construction of significant knowledge that can be developed by professionals in the investigated area.