Uma análise crítica de indicadores de desempenho em organizações públicas: o caso do Centro Tecnológico da Marinha em São Paulo como organização de pesquisa e geradora de produtos e serviços

Abstract

Abstract: In this work the concepts of Strategic Management and Performance Indicators are studied to analyze the set of performance indicators of a Public Organization comparatively to the Balanced Scorecard Methodology (BSC). After an introduction, the study presents a review of the concept of organization, then describes the systematics of Military Organizations Providing Navy Services. This chapter also addresses the concepts of Strategic Management, Cost Management, Quality Management in Purchasing. It addresses the set of Indicators provided for in the Public Service Quality Award, and in the performance analysis report. After discussing the theoretical concepts, a Case Study was developed in the CTMSP to contextualize the seen concepts based on the bibliographic review. After an in-depth study of the organization, through consultation of documents, visits and a questionnaire, the effort of the organization in search of a management evaluation instrument can be verified. Hypotheses were considered where it was found that the management analysis report applied to the organization needs improvement. The possibility of adapting the indicators to the BSC methodology was verified. Limitations to management were verified due to legal instruments of Public Management, in particular the annual budget law and the bidding law