Implantação da automação robótica de processos e redução dos erros nas rotinas fiscais

Abstract

This dissertation, in the form of a technological report, aims to describe a real experience in the implementation of robotic process automation - RPA in a company manufacturer and marketer of complete solutions that identify and protect people, products and places that internalized of Electronic Invoice - NF-e manually and error-prone, and in additionally contributing to the business practice prescribing the steps adopted, in conducting invoices goods and services internalization, challenges and limitations identified. The commitiment of top management was of great value for the project success supporting the internalization routines of the NF-e through the phases of: Preparation, Business Blueprint - BBP, Realization, Pre Go live and Go live Support. It was concluded that RPA, besides being something innovative to the tax area and high complexity, is replicable and adherent to the other companies that have their routines of internalization of NF-e manually and the gains to the company subject of this study were: errors and costs reduction in the tax routines, generating positive economy impact and sustainable due to the circularization of paper invoices reduction and an important contribution to business practice for improving productivity employees in order to stand out in the activities of greater added value, rather than manual and repetitive routines that consumed a significant part of the time of the professionals who performed it.