Gestão de mudança organizacional em processos de pedidos e pagamentos a fornecedores: um estudo de caso com base na design science

Abstract

This article aims to propose an artifact that supports the class of problem related to organizational change inherent to process changes, due to the need for formalization of orders and payments to indirect suppliers. The artifact is a method for implementing new process, considering the necessity of a change management and which is divided into three phases: preparation; politics and processes, execution and monitoring. This paper is a case study, based on the design science paradigm, due its prescriptive nature. The studied company was a retail firm, that was exposed to risks of improper payments, due to the absence of a structured process of prior approvals and validations, before payment; and that found barriers, mainly due to resistance for organizational change. Believed that this article can contribute to companies that face the same class of problems, by demonstrating a process of organizational change, in the face of a specific context, referring to the processes of orders and payments