Diversidade nas organizações: um processo participativo para a construção de uma organização inclusiva

Abstract

Diversity has been the object of a great variety of studies, in line with the importance that is currently given to the protection and respect for human rights in organizations. Companies have been structuring areas to manage the issue and promote diversity, as an inseparable part of their responsibilities to act respectfully to the multiplicity of groups that make up the organizational universe. In view of this, the purpose of this research was to focus on the analysis of the diversity phenomenon in a Brazilian unit of a multinational organization, to discuss its meaning from the perception of the various groups within the organization, to understand the challenges to its implementation, to identify risks and opportunities, and, by doing so, to create a participative process for building an inclusive organization. The study is characterized as being qualitative in nature, combining multiple sources of data, collected through interviews, appreciative investigations, and document analysis. Conducted in a non-linear way, full of comings and goings, the research sought to create conditions in which a participatory methodology emerged, bringing people into the construction of the diversity and inclusion process. The combination and triangulation of data sources allowed us to understand the diverse points of view, both of the company's top management and of the affinity groups, while, at the same time, in these participatory spaces, free manifestation was encouraged, facilitating the identification of opportunities to improve inclusion measures. The result of the research is a framework presented as a possibility for the implementation of a participatory diversity and inclusion process, built from the perspectives of the groups that make up the complex organizational environment