Serviços de infra-estrutura de tecnologia de informação e o alinhamento estratégico com o negócio em bancos do setor privado no Brasil

Abstract

The financial sector is a great Information Technology (IT) consumer and developer, since the investments are not modest and are part of the strategy of the financial institutions, the strategic alignment between IT and Business is basic for this sector, therefore it serves as base for adaptation to the constant transformations, changes and attendance to the high regulations demand controls. As foundation and sustentation of this alignment, the IT infrastructure services become essential and must be analyzed its IT strategic alignment maturity level with the Business needs. Ahead of the presented above, this research with qualitative and quantitative phases, identifies the IT and Business strategic alignment maturity level, the differences of strategic alignment in the infrastructure services of IT with Business in the biggest private banks in Brazil, the main involved variables in the strategic alignment of IT and Business for the banks of this study and which factors demand greater focus in the implementation or improvement strategy of IT infrastructure services for increasing the strategic alignment maturity level between IT and Business.