Sistema integrado como apoio a gestão da área de recursos humanos : estudo de clientes de uma empresa fornecedora de software ERP

Abstract

The Human Resources discipline continues its intensive search for innovative use of information technology. In this sense, enterprises searching for distinction and survival have significantly increased the acquisition and use of software packages oriented to entrepreneur management. Such software are called Enterprise Resource Planning (ERPs) or Integrated Management Systems. Here is disclosed a bibliographic survey on concepts related to ERPs and Human Resources, in order to provide sounder grounds to this work. In this case study, we have surveyed the companies that use the Human Resources module, an integral part of the ERP software of the SAP (Systems Analysis and Program Development) supplier. It's goal was to determine if the system attained users' expectations and if it improved process management and company decision-making. The responses by the surveyed users, enterprise managers, were tabulated using the statistical program called SPSS (Statistical Package for Social Science) and were been quantitatively treated by means of a factorial analysis (EQUAMAX). Four factors have been found, as follows: 1 - improvement of operational processes, 2 - improvement of managerial processes, 3 - access to information and 4 - infrastructure and planning. The results achieved show that, although the software incorporates the latest enterprise management tools, up to now the use of ERP used in Human Resources is primarily oriented to improve operational processes and not to improve managerial or strategic processes. Related to IT infrastructure and information access, the results have been positive. Based on the case study, one can conclude that the research allowed for perceiving that, according to users of the SAP Human Resources module, the software has met most of the users' expectations, besides having significantly contributed to the management and decision-making processes in such companies.