Sistemas de informação e a gestão estratégica : estudo de caso de uma empresa do setor de transporte

Abstract

This research paper aims at analyzing the information system of a firm in the transportation sector, utilizing the case-study methodology. The importance of information resources was stated by its executives according to the strategy established by the company, results being validated by a questionnaire applied to a broader group. The core question of the research was to observe how the information systems are in line with the needs of the company's strategic management according to its officers. As a result of the research, different opinions were found at different hierarchical levels and also among functional areas which were studied based on the usefulness of the main systems of the organization, showing either lack of formal definitions according to the strategy adopted or at least not disseminated within the company. The research was developed through surveys with the executives of the company and a questionnaire was answered by a great majority of the staff from all departments of the company.