Gestão do conhecimento em empresas desenvolvedoras de sistemas integrados de gestão empresarial

Abstract

This work was developed based on a descriptive study with an exploratory approach which tried to comparatively analyze the knowledge management practice perceptions on Enterprise Resource Planning developers. Knowledge management is a human nature necessity. It was through knowledge attainment, storage and distribution over the time that the human being developed new technologies. After each new advance in technology and in the learning process in general, we have more possibilities to attain and distribute knowledge in an endless cycle. On the other hand, time is more and more demanding making it hard to understand all the potentiality of the newly generated knowledge, its possibilities and applications. Although there are many works dealing with the knowledge management subject and ERPs, this unpublished study puts together both knowledge management and the software segment in the information technology industry under the Brazilian reality. This study aimed to verify how knowledge management is done under the focus of NONAKA & TAKEUCHI`s (1995) SECI cycle model, and it is possible to affirm the Knowledge conversion model in the studied companies shows the same modes as the authors´s proposed model, although not having the same uniformity and fluidity as the academic model. It was also possible to conclude that up to this study, that the Enterprise Resource Planning developers companies, in great majority of the situations manages their knowledge in a empirical way, except in some isolated initiatives and, there is a Knowledge Externalization and Internalization prevail to the detriment of the two other modes of knowledge conversion, Combination and Socialization.