Estudo da percepção dos usuários dos módulos contábil e fiscal de um sistema ERP voltado para as empresas do setor de transporte rodoviário de cargas e passageiros

Abstract

This research looked for to study and to evaluate the perception of the users of the modules of accounting and tax bookkeeping of an integrated system ERP - Enterprise Resources Planning. The system was developed to take care of the necessities of the companies of the sector of road transport of passengers and loads. The evaluated perception is on the impacts of the implantation and use of system ERP. The study was carried through in the first Semester of 2006 and combined the empiric research to identify excellent aspects of the current reality of the users of the integrated system, bibliographical rewiew, as well as field research using the questionnaire with 30 assertive ones, answered for the users of integrated system, customers of one softwarehouse. In the research, they had been elaborated: descriptive analysis, analysis of clusters and comparative analysis between clusters which they had better searched to know the current reality of the users of the modules of accounting and tax bookkeeping of the system integrated in study. The analyses had allowed to demonstrate as the searched citizens perceive the importance and the easinesses allowed with the use of the system, make possible the 03 identification Clusters (Optimistical, Realistic and pessimistic), and had indicated points that can be improved in the development of the system.