Fatores críticos de sucesso na implantação e gestão de sistemas ERPs

Abstract

This work has as objective to confirm the importance of some aspects related to the implantation of systems of type ERP, searching to supply elements that subsidize managers, involved suppliers of solutions and executives in the administration of projects of implantation of Integrated Systems of Management. Its development had as base a research of field that involved 162 people, amongst users, managers of ERPs, suppliers of services and executives of companies who use systems as SAP, Oracle, Microsiga, Datasul, RM Sistemas and JDEdwards. These people had answered the questions related to the training of the users, envolvement and availability of the participant team of the implantation process, commitment of the directive body of the company, use of benchmark and definition of pointers that allow measuring the reached success. Also it was carried through interviews with users and managers of great companies in a qualitative boarding, in order to confirm the results of the quantitative research, as well as identifying to new information and suggestions of as it can be the shunting line administration eventual or imperfections during the implementation of integrated systems of management. Another boarded aspect in this work is the importance of the Controller in the implantation of system ERP, in part or during the entire project. This study it aims at, mainly, the control and metric used for accompaniment and alignment how much to the objective traced for the company in its decision of organizacional change with this new project