Um estudo exploratório sobre a atuação da controladoria nas operadoras de planos de assistência à saúde : modalidade medicina de grupo

Abstract

This exploratory study has a scientific-character. It comprises the action of the controllership of the private companies that operate Healthcare Plans - OPS in group medicine modality. The introduction presents the definitions of the proposed problem and objective, the importance of the work and the methodology of the applied research. A bibliographical revision was made in Chapter 2; then, a survey of information about the general, historical aspects and the segment of the OPS, with focus on the modality of group medicine was made in Chapter 3. The survey of information upon the application of questionnaires to the managers of the OPS and consultants of the area of "health" - Chapter 4 - was very important to identify the reality of the controllership's action by those who are a part of it or are in touch with it daily through their professional activities. Finally, in Conclusion specific aspects of the controllership's action in the OPS in group medicine modality surveyed during the research are presented; however, the work is not exhaustive, ready and finished - others can comprise several contributions about what Controllership can offer to the companies of the market segment studied.