Os atributos da E-liderança e as habilidades necessárias para liderar equipes digitais em organizações ligadas as setor financeiro brasileiro

Abstract

Leadership is a subject studied in different areas of the social and business sciences which has gained prominence for its ability to act in uncertain environments and strategically guide companies through changes. With the evolution of work models and the different ways of managing teams with virtual resources, new challenges arise in the leadership of teams at a distance: in this context, the e-leader appears as someone who, with the help of information technology tools, finds new dynamics of social interaction that demand different skills to be successful virtually. The study selected a combination of two methodologies: (a) qualitative, with an exploratory and descriptive nature, based on the experience of the interviewees to identify the differences and challenges of e-leadership and (b) quantitative, to classify the necessary attributes to achieve effective results in virtual environments. In the quantitative method, Gray Relational Analysis (GRA) was applied to define the level of importance of the attributes and the data was collected through semi-structured interviews and an electronic form. The results indicated that, in virtual environments, human skills become more relevant to obtain expressive results and, in addition, skills such as ‘Strategic thinking’, ‘To lead by example/to be inspiring’, ‘Good communication’, ‘Sense of urgency’ and ‘To empower and to develop people’ complement the skills set for effective e-leadership.