Análise da evolução de T.I. numa corretora de seguros sob a ótica do modelo DEQ : um estudo de caso

Abstract

The principal aim of this dissertation it's to verifying if the use of Information Technology (I.T.) in a Insurance Broker Company provides best information to this. The major emphasis in I.T. occurs in the implantation of a corporative data warehouse that lately should be used like a query source. In the proposed model, are use some others tools with specific application. First, it's proposed the Activity Based Costing (ABC) like a pattern for input data. It's be used in searching of the data quality. It's used too the Bayesian Theorem like a statistical tool in search of the best use for selected information during the decision-making process. Evaluating the use of data warehouse with this tools, it's make use of Quantified Exception Decision with the aim to compare the actual situation, the solution project and the future scenery. In the conclusion of this work, using DEQ tool, it was possible to prove the hypothesis of competitive improvement across the use of Information Technology (I.T.). It's proposed that I.T. can produce good effects to other kinds of companies and not only to Insurance Broker Companies.