Pesquisa, desenvolvimento e capacitação de profissionais na área de tecnologia de informação: estudo de caso de uma empresa do setor de telecomunicações

Abstract

Abstract: This research aims to analyze the formulation of business strategies of a company in the telecommunications sector and its actions regarding training programs for professionals in the area of Research and Development of Software for Telecommunications. This study has outstanding relevance due to the Company's policy regarding the hiring of technical personnel to work in R&D activities and due to the significant volume of resources invested in the last two years in training activities, both in Brazil and abroad. Because it is an exploratory research whose focus is around the questions "how" and "why", the researcher chose the Case Study. The profile of the employees hired and the training activities for the R&D Center's employees are described here. An analysis on the satisfaction of these employees in relation to the training activities offered by the company abroad is also presented in this work. Aspects related to training itself and activities to integrate employees into the Company abroad were addressed. In the light of the bibliographical references, the researcher concludes the work, justifying why the chosen company is inserted in the context of a networked company as defined by the approached authors.